Refund policy

Return

Returns Information And Eligibility.

 

We require you to provide us with digital images showing proof of the damage to be sent to service@bytesbell.com along with a description of the damage and reference to your name and order number. Please also make sure to keep the original packaging until the damage issue is resolved. 

NON-FREIGHT DELIVERY 

Issues must be reported within 72 hours. Customers are responsible for returning items to BYTES BELL, and for return shipping costs. 

FREIGHT DELIVERY CANCELLATIONS

When a customer cancels an in-transit shipment, that is, when the Shipping Carrier already has possession of a customer shipment, the customer is solely responsible for all shipping charges incurred by the Shipping Carrier, including the Shipping Carrier's return shipping charges and return fees.

If you have any questions or concerns at all, prior to, or even after placing your order, please call us at +1.086 with any and all questions about shipping or delivery requirements. 

UNOPENED PRODUCTS

If you have an unopened product, you can return it within 30 days of the invoice date to get a full refund. The original itemized shipping costs are not refunded when items are returned. We do not accept returns of unopened products after 90 days. 

Defective Products

WITHIN 30 DAYS

In the event your product proves to be defective within the first 30 days after purchase, BYTES BELL will exchange your product for a new one, issue a credit towards an alternative product, or issue a refund if applicable. Ship the item to us in the original package with prepaid and BYTES BELL will cover the cost of shipping a new or replacement product back to you. Make sure to insure the package. If you send back an item that fails to be defective, BYTES BELL will ship it back to you at your expense and charge labor for the diagnosis.

If encountering holidays, our return operation window will also be extended to 35 days.

PRICE CHANGES

If you order a product and BYTES BELL lower the price within a week (7 days) after you placed your order, you can get a refund for the price difference.

DAMAGED IN SHIPPING
It rarely happens, but once in a while products are damaged during shipping. The responsibility for items damaged during shipping is the shipping carrier, which will most often be UPS, FedEx, or USPS. Packages must be opened within 72 hours after they are received to be inspected for any damage, and BYTES BELL must receive notice of the damage to report the claim and get you a refund and/or replacement. BYTES BELL cannot promise any refunds or replacements if this is not done within 72 hours.

Shipping delays caused by courier issues, customs, import regulations, and weather conditions are possible and out of our control.

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